This article provides links to the Password Recovery flowchart
Known to apply to the following Sophos product(s) and version(s)
SafeGuard Enterprise 5.40
All supported Operating Systems
What To Do
The attached two documents describe the this process in detail:
- The Helpdesk Flowchart provides SafeGuard Enterprise Security Officers and Helpdesk staff with a flowchart which illustrates possible ways of recovering user passwords.
SGN 5.40 Helpdesk Flowchart.pdf
- The Helpdesk Flowchart Attachment can be used in conjunction with the above flowchart. It provides more information and step-by-step guidance through the procedures you will need to follow.
SGN 5.40 Helpdesk Flowchart Attachment.pdf