Introduction of SafeGuard Enterprise Local Self Help for managed clients which is replacing Web Self Help as of version 5.50
Known to apply to the following Sophos product(s) and version(s)
SafeGuard Management Center
SafeGuard Device Encryption
What To Do
SafeGuard Enterprise offers Local Self Help to enable users who have forgotten their password to log on to their computers without the assistance of the help desk. Local Self Help reduces the number of calls concerning logon recovery, thus freeing the help desk staff from routine tasks and allowing them to concentrate on more complex support requests.
With Local Self Help, users can, for example, regain access to their laptops in situations where neither telephone nor network connections are available and where they cannot use a Challenge/Response procedure (for example, aboard an aircraft). Users can log on to their computer by answering a predefined number of questions in the Power-on Authentication.
The local Self Help function is available in the “standalone mode” of SafeGuard Enterprise as of version 5.40 and has been extended to managed clients as of version 5.50.
In turn, the formerly available Web Self Help add-on to SafeGuard Enterprise is discontinued for new customers, since its functionality is covered by Local Self Help more efficiently.
See Chapter "26 Recovery with Local Self Help" in the SafeGuard Enterprise Administrator Manual for details on how to enable Local Self Help in a SafeGuard Enterprise Environment.
Logon recovery using SafeGuard Enterprise Local Self Help for end Users is described in the SafeGuard Enterprise Users Help on chapter "8 Recovery with Local Self Help".