SafeGuard Enterprise Web Helpdesk: Application error is seen when the password contains special characters

  • Article ID: 109475
  • Updated: 04 Apr 2014

Issue
An Application error is seen when the password contains special characters.

Known to apply to the following Sophos product(s) and version(s)

SafeGuard Web Helpdesk

Operating systems
All supported Operating Systems

What To Do

In the web.config file of the SGNWSH page, a list of forbidden characters can be found.
In order to allow a special character such as "&" or "<", remove the referencing entry in the file.

 
If you need more information or guidance, then please contact technical support.

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