SafeGuard Enterprise: How to enable a "Helpdesk Officer" to delete user certificates and change the UMA

  • Article ID: 108900
  • Updated: 07 Apr 2014

Issue
How to enable a "Helpdesk Officer" to delete user certificates and change the UMA in SafeGuard Enterprise

Known to apply to the following Sophos product(s) and version(s)

SafeGuard Management Center

Operating systems
All supported Operating Systems

What To Do

For some special helpdesk and password recovery tasks, the rights of the predefined HO (Helpdesk Officer) are not sufficient.

Additional to the Helpdesk role the HO needs a custom role which includes the following rights:

  • modify existing directory objects
  • unassign certificates
  • view certificates
  • view sgn directory
  • Import and assign certificates

This custom role needs to be activated for the relevant HOs

 
If you need more information or guidance, then please contact technical support.

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