SafeGuard Enterprise: the POA fails to load with error message 'SGM409: Fatal Error'.

  • Article ID: 108762
  • Updated: 03 Jan 2014

Issue

During the boot process, the POA fails to load with error message 'SGM409: Fatal Error'.

First seen in

Sophos Disk Encryption
SafeGuard Device Encryption

Cause

This error occurs when there is a SATA Raid Controller installed, the POA fails to load successfully.

What To Do

Depending on manufacturers implementation in the BIOS, you may need to change the S-ATA controller settings to a "compatibility" or "combined" mode manually in the BIOS or trying the Shift+F6 POA hotkey to switch the POA from ATA to Int13 mode.

Related Article: SafeGuard Enterprise: Hotkeys and the POA


 
If you need more information or guidance, then please contact technical support.

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