Password recovery options in SafeGuard Enterprise products

  • Article ID: 108647
  • Rating:
  • 2 customers rated this article 1.0 out of 6
  • Updated: 21 Apr 2014

Issue
This article describes which password recovery options are covered within the different SafeGuard Enterprise products.

Known to apply to the following Sophos product(s) and version(s)

SafeGuard Device Encryption

Operating systems
All supported operating systems

What To Do

This table shows recovery scenarios and their coverage in our different SafeGuard Enterprise products:

 

SafeGuard Enterprise Management Center Web HelpDesk Local Self Help
Online Client Recovery Utimaco VBE
yes
yes
yes1
BitLocker
yes
yes
no
Offline Client Recovery
(no BitLocker support in Offline Client)
Utimaco VBE
yes
yes
yes2
Virtual Client Utimaco VBE
yes
yes
no

1) As of version 5.50 for user id / password logon and as of version 5.60 for User ID / password and non cryptographic token log on. Token only log on is not supported!


2) As of version 5.40 for user id / password logon and as of version 5.60 for User ID / password and non cryptographic token log on. Token only log on is not supported!

Hint: SGN Web Self Help only covers Utimaco encryption recovery, not BitLocker recovery.

 
If you need more information or guidance, then please contact technical support.

Rate this article

Very poor Excellent

Comments