SafeGuard Enterprise Client: Following installation, network resources are no longer accessible

  • Article ID: 108407
  • Updated: 23 Feb 2011

Issue
Following the installation of the SafeGuard Enterprise Client, network resources are no longer accessible.

Known to apply to the following Sophos product(s) and version(s)

SafeGuard Data Exchange

Operating systems
Windows XP

What To Do

Depending on how many different filter drivers of 3rd party applications are installed, a lack of available stack size for the access to network resources can occur (like administrative shares e.g. c$ or the use of remote tools).

This issue can usually be solved by modifying the "IRPStackSize" of the machine. 

  1. Open the registry key
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\lanmanserver\parameters]
    "IRPStackSize"=dword:00000021
  2. In the LANMANSERVER parameters, going up in steps of 3, increase the value of the parameter "IRPStackSize" from "15" (which is the default even if the key does not exist) to at least "21" .

 

 
If you need more information or guidance, then please contact technical support.

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