When logging on to on a SafeGuard machine with Power-on Authentication disabled using the SafeGuard Credential Provider, following error message will be shown: "Sorry, access to this computer is locked"

  • Article ID: 113461
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  • Updated: 09 Sep 2013

Issue

SafeGuard Client is protected with Device Encryption module Power-on Authentication (POA) is set to disabled.

When logging on to on a machine using the SafeGuard Credential Provider, following error message will be shown: "Sorry, access to this computer is locked".

The computer account is neither disabled nor locked down in the Active Directory.

First seen in

SafeGuard Easy 6.0

Operating systems
Windows Vista,
Windows 7

What To Do

Reboot the machine and press "F2"  to disrupt the POA autologon when the message "Autologon will continue shortly" is displayed. Choose "Recovery" to initiate a Challenge/Response procedure.

Possible root causes for this behavior are described in KBA 118489 "SafeGuard Power-on Authentication does not allow to logon and shows "Workstation is locked! Perform Challenge/Response to unlock".

 
If you need more information or guidance, then please contact technical support.

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