Windows installer starts again

  • Article ID: 107424
  • Updated: 27 Jun 2009


Product
SafeGuard Easy multi-platform 4.5x

Client OS

Windows 2000 Professional, Windows XP Professional Edition

Server OS

Windows 2000, Windows 2003

Question

The windows installer starts again, everytime a user logs onto the operating system.

Answer

This issue can occur if a sysprep image has been used.

Please delete the hidden system file usrclass.dat from the user profile (for example C:\Documents and Settings\username\Local Settings\Application Data\Microsoft\Windows)
or provide the authenticated user with full access rights by using the following registry entry:

[HKEY_USERS\S-1-5-21-xxxxxxxxxx-xxxxxxxxxx-xxxxxxxxxx-xxxx_Classes]

Please find an example below:



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If you need more information or guidance, then please contact technical support.

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