Sophos SafeGuard Disk Encryption (SDE): Windows recovery console detected as operating system

  • Article ID: 58612
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  • Updated: 01 Jun 2009

Issue
You have installed the Windows Recovery console on your computer. When you attempt to install SDE on the computer, SDE identifies the recovery console as an additional operating system.

Sophos product and version
Sophos SafeGuard Disk Encryption

What to do

When you install the Windows Recovery Console, your boot.ini file is edited to include an option to boot to the Windows recovery console.

Remove the Windows recovery console from your computer. The Windows Recovery Console is considered a separate operating system: installing SDE on a computer running more than one operating system is not supported by Sophos. For instructions on removing Windows Recovery Console, please see http://support.microsoft.com/kb/555032.

 
If you need more information or guidance, then please contact technical support.

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