You cannot change/modify the Sophos SafeGuard Client component from Add/Remove Programs or Program and Features

  • Article ID: 117548
  • Rating:
  • 7 customers rated this article 1.0 out of 6
  • Updated: 02 Jan 2014

Issue

When attempting to select 'Change' from the Programs and Features (or Add/Remove Programs) list for the Sophos SafeGuard Client component you see the following messages:

  • Installer Information
    Some pending file operations were detected. Please restart this computer in any case before you start the installation again!
  • Fatal Error
    Installation ended prematurely because of an error.
  • Fatal error during installation

Note: In this scenario the message does not relate to outstanding pending file operations (PendingFileRenameOperations registry key) and therefore a system restart it not required.

First seen in

Sophos Disk Encryption 5.61.0

Cause

It is not possible/should not be possible to change/modify the Sophos SafeGuard Client component.

What To Do

It is by design that the Sophos SafeGuard Client component cannot be changed using Add/Remove Programs or Programs and Features.

 
If you need more information or guidance, then please contact technical support.

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