You need to recover your PoA, but you can only find old an old recovery disc from a previous installation.
Known to apply to the following Sophos product(s) and version(s)
Sophos SafeGuard Disk Encryption for Mac OS X, 5.5x
Mac OS X 10.5.x / Mac OS X 10.6.x (most recent patch level)
What To Do
We do not support using old recovery files from previous installations to recover the PoA. Using such files to recover the system will most likely result in data loss.
Instead, you must restore the Mac OS X backup that you took before installing SafeGuard Disk Encryption for Mac:
- Reinstall Mac OS X.
- Restore your most recent system backup. If this backup includes the SafeGuard Disk Encryption for Mac installation, you have no further steps.
- Reinstall Sophos SafeGuard Disk Encryption for Mac.
It is crucial that you create a new Sophos SafeGuard Disk Encryption recovery image every time you re-install the product. We also strongly recommend recreating the recovery image every time a user is changed in User Management.