SafeGuard Enterprise Data Exchange: Unable to save a decrypted .docx file on a portable device

  • Article ID: 109474
  • Updated: 04 Apr 2014

Issue
When attempting to save a decrypted .docx file or any other Office 2007 file after editing it on a portable device, the save operation stops with an exception, the message displayed will be similar to this:

Word cannot complete the save due to a file permission error. (E:\x.docx )

Product
SafeGuard Enterprise Data Exchange

Operating System
All supported Operating Systems

What to do

To avoid this issue, you must adjust the filter driver of SafeGuard Enterprise. On an affected computer please import or create the following registry key.

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\UTIMACO\SGLCENC]
"SpecialRenamePrograms"="winword.exe;excel.exe;

This can be used to enable MS Word and Excel. Please add any other executable of Microsoft Office applications to this key if issues are encountered (Power Point, Publisher etc.)

Technical information

This issue results from changes Microsoft has made to the internal process of saving files.

 

 
If you need more information or guidance, then please contact technical support.

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