Closing services and processes in Windows

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  • Updated: 16 Oct 2008

This article describes how to shut down Windows services and processes.

When removing a virus, Trojan or worm on Windows, you should shut down as many programs, services and processes as possible. You must then open a command prompt. This will minimize the chance of the virus continuing to run and locking files.

What to do

1. Closing open programs

Shut down any programs that you have open, saving data before you do so.

2. Shutting down services

  • Go to Windows Services.
  • Stop as many services as possible using the Stop button. (This may take a few seconds).
  • Close 'Services'.
  • Shut down the Control Panel.
Some services will not stop. Leave them running. There is a good chance that they will not be associated with the virus, and that you will still be able to remove it.

3. Shutting down processes

  • Press the Ctrl, Alt and Del keys at the same time.
  • Click 'Task Manager' and select the Processes tab.
  • Select a process and click on 'End Process'. It may or may not end.
  • Repeat this for other processes (including the Windows desktop).
Again, some processes will not stop, but this might not hinder disinfection.

4. Opening a command prompt

After closing all possible programs:

  • Go to File|New Task (Run).
  • Type 'Cmd'.
  • Close down the Task Manager screen.

You are now ready to start removing the virus.

Note: When shutting down processes, try to keep Task Manager open. If you shut it by accident, press the Ctrl, Alt and Del keys, and select 'Task Manager' to open it again.

If you need more information or guidance, then please contact technical support.

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