Microsoft Security Client - Error code: 0x80070002 at logon

  • Article ID: 121342
  • Rating:
  • 12 customers rated this article 3.4 out of 6
  • Updated: 30 Oct 2014

Issue

At each log-on you see the following message displayed:

Title:
Microsoft Security Client

Message:
An error has occurred in the program during initialization. If this problem continues, please contact your system administrator.

Error code: 0x80070002

First seen in

Sophos Cloud Managed Endpoint

Cause

The inbuilt Competitor Removal Utility (CRT) has not removed the start-up registry key, e.g.

HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\

Value:MSC

Data: c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey

Note: this item has been raised as DEF98017.

What To Do

In the first instance, the error message can be safely dismissed.

To prevent the message being displayed on each log-on, the 'MSC' registry value referenced in the section above can be deleted using Regedit.exe. Example:

If you need to remove the registry key from more than one computer, the following scripted approach may prove helpful. 

  1. Download the file RemoveMSCKey.txt and rename to RemoveMSCKey.vbs.
  2. Run the script file on each computer, e.g.:
    cscript.exe RemoveMSCKey.vbs

 
If you need more information or guidance, then please contact technical support.

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