How to: Migrating Sophos Disk Encryption 5.61 Clients to SafeGuard Enterprise and upgrading the client version to SafeGuard Enterprise 6.10

  • Article ID: 121160
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  • Updated: 26 Jun 2014

When following the steps in the "Sophos Disk Encryption License migration guide" to migrate Sophos Disk Encryption Clients to SafeGuard Enterprise, the client version remains on 5.61.0.25 and will not be upgraded to the latest SafeGuard Enterprise Client version 6.10.0.372.

The Knowledge Base Article explains the required steps to upgrade the Sophos Disk Encryption 5.61 Client to SafeGuard Enterprise 6.10.0.372.

Hint: Upgrading SafeGuard Disk Encryption 5.61 to SafeGuard Enterprise 6.10 without following the described steps in the "What To Do" section can result in a client/server communication issue.
If the Endpoints were already upgraded from Sophos Disk Encryption 5.61 to SafeGuard Enterprise 6.10 without following the steps described in this Knowledge Base Article, refer to article 120980 - "After upgrading Sophos Disk Encryption 5.61 to SafeGuard Enterprise 6.10, the SafeGuard Client receives policies from the SafeGuard Enterprise Server and the Sophos Enterprise Console" - to correct the communication issue that might exist after the upgrade.

First seen in

Sophos Disk Encryption 5.61.0
SafeGuard  Device Encryption 6.10.0

Cause

During the upgrade of Sophos Disk Encryption 5.61 to SafeGuard Enterprise 6.10 without applying the steps in the "What To Do" section, the Sophos Disk Encryption adapter (SEA_RMS_Adaptern.dll) will be restored, causing the Endpoint to communicate with both, the new SafeGuard Enterprise Server and the old Sophos Enterprise Console.

What To Do

Follow the steps described in chapter "5 - Sophos Disk Encryption to SafeGuard Enterprise" of the Sophos Disk Encryption License migration guide, to migrate the Sophos Disk Encryption 5.61 Clients from the Sophos Enterprise Console to the SafeGuard Enterprise Environment.

After the steps have been carried out successfully, the Sophos Disk Encryption 5.61 Client can be upgraded to SafeGuard Enterprise 6.10.0.372 using the following procedure:

  1. Download SDE561toSGN610.zip
  2. Install the SafeGuard Enterprise 6.10 Windows Installer client package on the Endpoint using the Windows Installer Transform file above (Example: C:\Install\>msiexec /i SGNClient_x64.msi TRANSFORMS=C:\Install\SDE561toSGN610.mst)

    If required, the SafeGuard Enterprise 6.10 Client Setup can be customized using Windows Installer ADDLOCAL command line parameters. See Knowledge Base Article 108426 "SafeGuard Enterprise Client: description of ADDLOCAL command line parameters for installation" for examples and details.

 

Hint: Upgrading the Client from Sophos Disk Encryption 5.61 to SafeGuard Enterprise 6.10 without applying the steps above can lead to server communication issues, causing the client to communicate with both, the new SafeGuard Enterprise Server and the old Sophos Enterprise Console.

If the Clients were already upgraded to SafeGuard Enterprise 6.10 without following the steps above, refer to Knowledge Base Article 120980 - "After upgrading Sophos Disk Encryption 5.61 to SafeGuard Enterprise 6.10, the SafeGuard Client receives policies from the SafeGuard Enterprise Server and the Sophos Enterprise Console" - to correct the communication issue.

 
If you need more information or guidance, then please contact technical support.

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