Remote Management System (RMS) version 4 fails to install on Windows 2000

  • Article ID: 121154
  • Updated: 08 Aug 2014

Issue

If Remote Management System version 4 is installed on a Windows 2000 computer the following errors will be observed:

At the client:

The procedure entry point EncodePointer could not be located in the dynamic link library KERNEL32.DLL

In Enterprise Console, you see the following error message against the computer as returned by Sophos AutoUpdate:

00000067 - Failed to install RMSNT: Error code 8007007f

First seen in

Sophos Anti-Virus for Windows 2000+

Operating systems
Windows 2000

Cause

Remote Management System (RMS) version 4 is not supported on Windows 2000.

What To Do

You should subscribe to an alternative version of Sophos Anti-Virus which includes RMS version 3.  For more information see article 121111.

 
If you need more information or guidance, then please contact technical support.

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