Importing devices into Sophos Mobile Control (SMC) via a CSV file takes several minutes.
Even if the file only consists of a few entries, the SMC server might take a few minutes.
First seen in
Sophos Mobile Control 4.0
Sophos Mobile Control 4.0.1
This issue is caused by an incorrect behavior of the license count algorithm which is fixed in the Sophos Mobile Control 4.0.1 patch.
What To Do
To solve this issue, install the Sophos Mobile Control 4.0.1 patch which is available for download on Sophos.com
Install the patch on the SMC server using an administrative account.
During the update process, the SMC service will be stopped. Once the update is finished, the service will be started again.