Error message shown when clicking on "Actions" button in device details

  • Article ID: 121120
  • Updated: 04 Jul 2014

Issue

When using Internet Explorer 8 to browse the Sophos Mobile Control web console, clicking on the "Actions" button in device details i.e 'Inventory| Devices'  results in an error message with the following information:

Errors on this webpage might cause it to work incorrectly
Invalid arument.
general_min.js Line:2
Code:0 Char:6191
URL: https://smc.company.com/general/general_min.js

First seen in

Sophos Mobile Control 4.0

Fixed in
Sophos Mobile Control 4.0.1

Cause

This is caused by a Java functionality which is not supported by Internet Explorer 8.

What To Do

To solve this behavior:

  1. Download the Sophos Mobile Control 4.0.1 patch.
  2. Execute the patch using an administrative user.

Note: During the patch installation the Sophos Mobile Control service will be stopped.  After the installation is completed, the service will be started again.

 
If you need more information or guidance, then please contact technical support.

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