How to solve the compliance violation for iOS devices "Locate not possible or not allowed"

  • Article ID: 120981
  • Updated: 18 Jul 2014

Issue

For an iOS device, the following Compliance violation is displayed:
Locate not possible or not allowed Information: unsupported

What does this compliance violation mean and how can I solve it?

First seen in

Sophos Mobile Control as a Service 3.6
Sophos Mobile Control 3.6

Operating systems
iOS

Cause

There could be two possible reasons for this compliance violation. Either the Sophos Mobile Control app is not installed or the user did not grant the Mobile Control app to access the "Location Services" within iOS.

What To Do

To get rid of that Compliance Violation, you should deploy the Sophos Mobile Control iOS app to your iOS devices.
You can deploy the app using the application package already pre-configured within the "Applications" view.
Once the app is installed on the iOS device, the user has to allow the access to the "Location Services" for the "Control" app.
This can be done via "Settings | Privacy | Location Services" on the device. After the Location Services are activated for the Sophos Mobile Control app, open the app and press the "Synchronize now" button.
As the app is now able to access the Location Services, the compliance violation should disappear.

Related information: 120888 - Requirements for the Sophos Mobile Control iOS app to support automatic sync and locate

 
If you need more information or guidance, then please contact technical support.

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