Sophos Cloud Mobile Frequently Asked Questions (FAQ)

  • Article ID: 120777
  • Updated: 19 Jan 2015

This article provides answers to some frequently asked questions regarding Sophos Cloud Mobile.

Applies to the following Sophos product(s) and version(s)

Sophos Cloud Mobile

Which mobile operating systems are supported?

Sophos Cloud Mobile currently supports iOS 7 and Android 4.0 or higher.
Devices with former iOS / Android versions or iOS beta versions will be rejected during the enrollment process.

iOS 7 is supported on the following devices:
iPhone 4, iPhone 4s, iPhone 5, iPhone 5c, iPhone 5s, iPhone 6, iPhone 6 Plus, iPod touch 5th generation, iPad 2, iPad with Retina display, iPad Air, iPad mini,
iPad mini with Retina display

Related information

How do I register a mobile device in Sophos Cloud?

You can send out the registration email to your users using the "Email Deployment" section under "Users & Devices".
Make sure, you have marked the "Mobile devices" check box. You can now either click on the "Send" button next to existing users or create a new user by specifying the first name and last name and the email address. Press the "Send email" button once everything is configured.

The user will receive an email with all instructions how to register his mobile devices within Sophos Cloud. There are several possibilities listed how to complete the device registration.

How long is the QR code / link in the registration email valid?

The QR code / link does not expire. It can be used as long as the user for who the email was generated exists in Sophos Cloud.

Can I use the same QR code for several devices?

Yes, you can. The QR code is user based and therefore does not become invalid after it was used once.It lasts valid until the user is deleted in Sophos Cloud.

What's the data traffic during enrollment / sync (Can I do that when abroad?)

The whole enrollment will require about 5 MB as you have to download the Sophos Mobile Control app of about 4 MB.
Each synchronization or policy change will only require a few kilobytes.

What happens if the device is switched off and I try to change the profile?

The device will contact the cloud back end and pull the changes done by you once the device is switched on again.

How often does the device synchronize with the back end?

Each managed mobile device will be triggered by Sophos Cloud to synchronize once every 22 hours automatically.
A synchronization also takes place if a policy is changed within Sophos Cloud and transferred to the device.

What is the expected battery drain?

The amount of battery used by Sophos Cloud Mobile is influenced by the frequency you change your policies.
Every time a policy is changed the changes will be forwarded immediately to the device. The device then connects to the Sophos Cloud environment using the WLAN / GSM module. This consumes the most battery within the whole mobile device management process. Therefore, the battery usage is very low if you do not change your policies.

What happens if I disable a policy assigned to a user?

If you disable the policy assigned to a user, all configuration will be reverted on the device. The device still remains 'Managed'. Sophos Cloud will then go through the list of available policies and apply the next one which is valid for the user.
If no policy is configured anymore, the 'Base Policy' is applied for this user and the devices automatically.

Why are the devices only listed with their model name?

Sophos Cloud currently uses the device type which is reported by the device and uses it as device name.
This behavior might change in future updates of Sophos Cloud.
You can adjust each device name within the device details in the 'Devices' view. To identify devices easier the associated user is displayed.

I already use Sophos Mobile Control as a Service for mobile devices. Can I migrate them to Sophos Cloud Mobile?

A migration of devices registered with Sophos Mobile Control as a Service (SMCaaS) or Sophos Mobile Control (SMC) on-premise to Sophos Cloud Mobile is not possible. Devices have to be removed from a SMC server and added to Sophos Cloud.

If you need more information or guidance, then please contact technical support.

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