PureMessage for Microsoft Exchange fails to install on Exchange 2013 servers which have been updated to Exchange 2013 Service Pack 1. A 1603 error code is reported indicating that the installation has failed.
Important: Microsoft Exchange 2013 SP1 requires the application of a Microsoft patch before PureMessage for Exchange is installed. See step 1 below.
First seen in
PureMessage for Microsoft Exchange 4.0
An issue was introduced by Exchange 2013 Service Pack 1 which causes the install to fail.
What To Do
Run the Microsoft PowerShell script
Microsoft have released a PowerShell script to resolve this issue.
- Run the PowerShell script from the Third-party transport agents cannot be loaded correctly in Exchange Server 2013 article, either directly or by using the 'Fix it for me' option
- Restart the Microsoft Exchange Transport service
- Install PureMessage for Microsoft Exchange
Related Information Microsoft Exchange Frontend Transport service fails to start after applying Exchange 2013 SP1