The procedure entry point EncodePointer could not be located in the dynamic link library KERNEL32.dll

  • Article ID: 120455
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  • Updated: 21 Jan 2014

Issue

Running SophosInstall.exe throws the following error message:

SophosInstall.exe - Entry Point Not Found
The procedure entry point EncodePointer could not be located in the dynamic link library KERNEL32.dll

First seen in

Sophos Cloud Managed Endpoint

Cause

The computer is not running a supported service pack. E.g. the computer is running Windows 2003 without any service pack installed.

What To Do

Check the list of supported platforms for Sophos Cloud and upgrade as required. 

 
If you need more information or guidance, then please contact technical support.

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