'Installation is almost Complete' warning at the end of Sophos Cloud installer

  • Article ID: 120448
  • Updated: 23 Jan 2014

Issue

At the end of the installation of Sophos Cloud endpoint you receive the following generic warning message:

Installation is almost Complete
Sophos Endpoint Security and Control has been installed.
An internet connection is required for registration, updates and configuration.
Registration, updates and configuration will being when a connection becomes available.

First seen in

Sophos Cloud Managed Endpoint

Cause

Various, the 'Sophos Endpoint Bootstrap_[Timestamp].txt' log needs to be checked for a more specific error.

What To Do

  1. Open the 'Sophos Endpoint Bootstrap_[Timestamp].txt', as found in the installing user's temp directory, i.e %temp%.
  2. At the end of the log note the return code, e.g. 
    Installation program finishing with code...
  3. Check article 120449 which details the meaning of the various return codes.

 
If you need more information or guidance, then please contact technical support.

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