SafeGuard Device Encryption: boot hanging with "no init" on machines based on Intel Haswell microarchitecture (e.g. Dell Latitude E7440, E7240, E5540, E5440)

  • Article ID: 120126
  • Rating:
  • 10 customers rated this article 5.4 out of 6
  • Updated: 22 Apr 2014

Issue

SafeGuard Device Encryption: after installation of the SafeGuard Device Encryption Client, to initial reboot stops with an error message, showing " no init " on computers, based on Intel Haswell microarchitecture (e.g. Dell Latitude E7440, E7240, E5540, E5440, Lenovo T440, X240,..)

First seen in

SafeGuard Device Encryption 6.0
SafeGuard  Device Encryption 6.10.0

What To Do

When booting the machine, use the hotkey combination Shift+F6, to load the SafeGuard POA in "Int13" mode instead of "ATA" mode.

Related KBAs:

SafeGuard Enterprise: you need to press a hot key to load the POA
SafeGuard Enterprise: Hotkeys and the POA

 
If you need more information or guidance, then please contact technical support.

Rate this article

Very poor Excellent

Comments