Sophos Cloud for Mac installer shows: 'Download failed. Check your internet connection and try again'

  • Article ID: 119888
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  • Updated: 23 Nov 2013


When installing the Sophos Cloud Mac client you receive the error message:

Download Failed

Download failed. Check your internet connection and try again.  Contact your computer systems administrator or Sophos Technical Support for further assistance.

In the system logs you see the error message:

Sender PID: Sophos Bootstrap Downloader

Message: [SMEDownloadController.m:[lineNumber]] Download failed with error. (Failed to get remote version)

This article applies to a product currently in Beta

First seen in

Sophos Cloud Managed Endpoint 9.1.3 (Mac)


Providing your internet connection is working this should be a transient error.

What To Do

  1. Ensure that your internet connection is working.
  2. Re-Run the Sophos Cloud for Mac installer.

If you need more information or guidance, then please contact technical support.

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