How to disable Tamper Protection when managed from the Sophos Cloud

  • Article ID: 119872
  • Rating:
  • 7 customers rated this article 2.4 out of 6
  • Updated: 05 Nov 2014

Sophos Tamper Protection prevents unauthorized users from changing Sophos Endpoint Security and Control settings and uninstalling the software.

This article explains how to disable tamper protection for computers managed from Sophos Cloud so local configuration changes can be made, or the software can be successfully uninstalled.

Known to apply to the following Sophos product(s) and version(s)

Sophos Cloud Managed Endpoint

Disable Tamper Protection locally for one computer (recommended)

Retrieve the default tamper protection password from your Sophos Cloud

  1. Open the Sophos Cloud interface and login.
  2. From the 'Global Settings' menu select 'Tamper Protection'.
  3. If enabled, click on 'Show' to display the 'Current password' in clear text.
  4. Make a note of this password.

Disable Tamper Protection on the computer

For instructions see article 119175.

Disable Tamper Protection centrally from Sophos Cloud (not recommended)

Note: This will disable Tamper Protection for all computers managed by Sophos Cloud so is not the recommended option

  1. Open the Sophos Cloud interface and login.
  2. From the 'Global Settings' menu select 'Tamper Protection'.
  3. Clear the 'Enable Tamper Protection' check-box

All managed computers will implement the configuration change within 20-30 seconds.

 
If you need more information or guidance, then please contact technical support.

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