Diagnose for Sophos Secure Virtual Machine (SSVM)

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  • Updated: 11 Jun 2014

The Sophos Diagnostic Utility (SDU) collects vital system information as well as log files for all Sophos products that are installed on the computer.

The instructions below describe how to run the Diagnose utility on a Sophos Secure Virtual Machine (SSVM) and send the results to Sophos Technical Support.

Known to apply to the following Sophos product(s) and version(s)

Sophos Anti-Virus for VMware vShield

What To Do

Sophos Anti-Virus for vShield version 1.0

  1. Using the Windows machine to which the SSVM installation was extracted, create a file called diagnose.config in the same location as the 'ssvmtool.bat'. By default this is: C:\ssvm_1_0_0\ 

  2. Edit diagnose.config using Notepad and copy the following lines into the file:

    advanced
    diagnose
    --svm-name=<SSVM_name>
    --esxi-host=<ESXi_host>
    --vc-address=<vCenter_IP_or_Name>
    --vc-admin=<vCenter_admin_username>
    --vs-address=<vShield_IP_or_Name>
    --vs-admin=<vShield_admin_username>
    --ca-certs=<certificates_file_location>


    Replace the '<>' entries with your own server details. See the 'Further Information' section at the bottom of this article for a full example.
    All of the terms/switches used above are explained in full in the Sophos Anti-Virus for VMware vShield startup guide.

  3. Save and close the file. 

  4. From a command prompt, browse to the location of ssvmtool.bat. 

  5. Run the following command: 
    ssvmtool @diagnose.config

  6. As prompted, enter in the passwords for the administrator accounts.

  7. The output on screen will show you where the logs are saved. By default this will be in:
    C:\ssvm_1_0_0\logs\

  8. You can now send the resulting files to Sophos support here.

Further Information

 

An example of a complete diagnose.config is shown below:

 

advanced
diagnose
--ssvm-name=ssvm
--esxi-host=esxi-host.sophos
--vc-address=vcenter.sophos
--vc-admin=Administrator
--vs-address=123.123.123.123
--vs-admin=admin
--ca-certs=C:\certs\combined.pem

 

See the Sophos Anti-Virus for VMware vShield startup guide for more detailed descriptions of the above config entries.

Sophos Anti-Virus for vShield version 1.1 and above

  1. Using the Windows machine to which the SSVM installation was extracted, open a Command Prompt and traverse to the installation directory for the Sophos Anti-Virus for vShield installation tool
  2. Run the following command:

    ssvmtool.exe --support

  3. A window will appear providing the ability to collect logs, or to configure logging options
  4. Select to 'Collect logs and other data from Sophos security VMs' and click 'Next'
  5. Now enter the address of the vCenter server, along with the vCenter Administrator username and password, click 'Next'
  6. Next enter the address of the vShield Manager appliance, along with the vShield Manager Administrator username and password, click 'Next'
  7. Select the ESXi hosts hosting the Sophos Security VMs that you wish to collect diagnostic logging from, click 'Next'
  8. Enter the Support password.  This was set at installation time.  Click 'Next'
  9. Review the list of Sophos Security VMs and click 'Collect'
  10. Once the logs have been generated the path to them is displayed in the Window




 
If you need more information or guidance, then please contact technical support.

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