80070002 The installation could not be started: The system cannot find the file specified.

  • Article ID: 119691
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  • 26 customers rated this article 2.3 out of 6
  • Updated: 12 Dec 2013

Issue

After attempting to deploy Sophos endpoint software to a computer the following error is reported to the console.

80070002 The installation could not be started: The system cannot find the file specified. The computer may need additional configuration before installation.

First seen in

Enterprise Console 5.0.0

Cause

When you deploy from the console to an endpoint computer you are creating a scheduled task on that endpoint computer.

That scheduled task calls, for example, \\servername\SophosUpdate\CIDs\S000\SAVSCFXP\setup.exe.  If the path to the setup.exe file is unavailable the error code '80070002' and error message 'The system cannot find the file specified' are returned to the console.

What To Do

Confirm the full path to the share exists.  You can do this by looking at the Update Manager subscription the endpoint computer is using.  With the subscription identified, locate the full path to the share from the console by selecting 'View' | 'Bootstrap Locations'.  Alternatively you can look at the scheduled task while it is running on the endpoint.

When you know the path the scheduler task is attempting to access confirm that the path exists.  You may have to force an update in the console to re-create the path.

Watch the explanation video of error 80070002


 
If you need more information or guidance, then please contact technical support.

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