Your system has an incompatible Sophos Endpoint product installed.

  • Article ID: 119536
  • Updated: 12 Nov 2014

Issue

When running the Sophos Cloud Mac installer you see the following message:

Your system has an incompatible Sophos Endpoint product installed.
Uninstall the existing product before installing Sophos Cloud Endpoint.

 

First seen in

Sophos Cloud Managed Endpoint 9.1.0b2 (Mac)

Operating systems
Mac OS X

Cause

You have run the Sophos for Mac installer, managed by Sophos Cloud, on a computer already running Sophos Anti-Virus for Mac.

The Mac installer does support upgrades from one version number to the next etc.  However it does not support 'cross grade' installations (e.g., moving from an Enterprise Console, or Home Edition installation to Sophos Cloud).

What To Do

  1. Uninstall the existing Sophos Anti-Virus for Mac version using article 120838.
  2. Run the Mac Cloud installer again.

 
If you need more information or guidance, then please contact technical support.

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