Warning: 'You must run the Sophos Upgrade Advisor before upgrading'

  • Article ID: 119513
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  • 1 customers rated this article 6.0 out of 6
  • Updated: 30 Oct 2014

Issue

When running the Enterprise Console 4.7 installer you see the following warning:

You must run the Sophos Upgrade Advisor before upgrading
To download the Upgrade Advisor, visit www.sophos.com/support/upgrades/

First seen in

Enterprise Console 4.7.0

Cause

The Enterprise Console 4.7 installer determines if version 4.7 of the Sophos Upgrade Advisor has been run to completion by checking if the registry key: HKLM\SOFTWARE\[Wow6432Node]\Sophos\UpgradeAdvisor exists. If the Upgrade Advisor has not been completed the key does not exist and the above warning message is displayed:

What To Do

Download the 4.7 Upgrade Advisor tool and run through to completion before running the Enterprise Console 4.7 installer to avoid this message.

 
If you need more information or guidance, then please contact technical support.

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