When updating a major version of JAVA (e.g. 1.6 to 1.7) it is necessary to uninstall the old version before running the setup of the new version. If you do not do this, you will have two installations of JAVA on your system. Also your PATH variable is not altered so SMC will still attempt to use the old JAVA version.
Known to apply to the following Sophos product(s) and version(s)
Sophos Mobile Control
What To Do
To update your JAVA / Java Development Kit (JDK), do the following on your SMC server:
- Stop the SMC service.
- Uninstall your old JAVA version.
- Install the new JAVA version.
- Verify that JAVA is still in your path variable (open the command line and type echo %PATH%).
- Restart your server (otherwise your PATH variable will not be updated).
- Verify that the SMC service is running.