Apple Macs updating from an Apache-hosted webCID fail to update. A cross is shown on the menu bar.
The behavior seen is: The Mac successfully contacts the webCID. However only one file is fetched at a time and therefore the session times out. At the next update another file is fetched. Hence with an update schedule of say, one hour it will take a long time to download all the files and required and finally remove the cross from the Sophos shield.
First seen in
Sophos Anti-Virus for Mac OS X 8.0.8
OS X 10.8 (Mountain Lion)
Testing has shown there is a bug in the version of Apache 2 (2.2.22). This is not a Sophos bug.
What To Do
Upgrade to the latest version of Apache. Note: Before contacting Technical Support ensure you have upgraded to the latest version of Apache and can successfully recreate the issue.