PureMessage installation fails: 'Setup was unable to unregister PureMessage from the SMTP service. Error details: COM error-code 0x80004005 : Unspecified error'

  • Article ID: 118412
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  • Updated: 09 May 2013

Issue

When installing PureMessage for Microsoft Exchange you see the following error:

Setup was unable to unregister PureMessage from the SMTP service. Error details: COM error-code 0x80004005 : Unspecified error

First seen in

PureMessage for Microsoft Exchange 3.1.0

Cause

This issue is caused by a corruption to the logged on user's profile.

What To Do

Log on to the server as a different account with the below privileges, based on your environment:

  • If you are in a domain, log on with domain administrative privileges.
  • If you are in a workgroup, log on with local administrative privileges.

Note: When installing on Exchange 2010, make sure the account is a member of the Exchange Organization Administrators group.

If there is no account which matches the above conditions then create a new account for this purpose.

 

 
If you need more information or guidance, then please contact technical support.

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