Sophos Mobile Control: device is listed as 'Checked Out (iOS)'

  • Article ID: 117820
  • Updated: 18 Nov 2014

Issue

What does the device status "Checked out" which can be seen in the Sophos Mobile Control device status overview?

First seen in


Sophos Mobile Control as a Service 3.0
Sophos Mobile Control 3.0

Status description

As of Sophos Mobile Control 2.5, the 'Check Out' setting introduced with iOS 5 is supported.

  • An iOS device reports this status to the Sophos Mobile Control server if the Sophos Mobile Control MDM profile is uninstalled. (MDM means Mobile Device Management.)
  • The server then sets the status 'Checked Out' for this device.

Note: when the status of a device is "checked out", you cannot manage it using the Sophos Mobile Control server.

To reverse this change, you must install the 'iOS MDM Client Bootstrap' on the device.

 
If you need more information or guidance, then please contact technical support.

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