Enterprise Console 5.x install or upgrade fails with just a red circle and a white cross

  • Article ID: 117727
  • Rating:
  • 8 customers rated this article 1.5 out of 6
  • Updated: 11 Jul 2014

Issue

When installing or upgrading Enterprise Console 5.x, the installation fails with just a red warning circle and a white cross.  A capture of the dialog can be seen in the following screenshot.

Note: This article is a landing page linking to known issues that can cause the install, upgrade or uninstall to fail in this way. This article is linked from article 114627 which is linked from the installer when the installation fails. 

First seen in

Enterprise Console 5.1.0

Cause

There are potentially many reasons why the installer can fail in this way.  

What To Do

If the cause is not listed below, consult the install logs created by the installer. Refer to the bottom of article: 114627 for more details on checking the installation log files created during the upgrade or install.  The following issues are understood to cause the symptoms described.

 

 
If you need more information or guidance, then please contact technical support.

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