The Report Manager does not show the reports 'Update Hierarchy report' and 'Alerts and events per location'

  • Article ID: 117542
  • Rating:
  • 1 customers rated this article 1.0 out of 6
  • Updated: 30 May 2012


After upgrading the Control Center to Enterprise Console the following two reports are not available from the Report Manager.

  • Alerts and events per location
  • Update Hierarchy

First seen in

Enterprise Console 5.1.0


During the upgrade all reports in the newly installed Sophos database are deleted before the reports are transferred from the old database.

As a result any reports not present in the old database will never be part of the new database.

What To Do

The 'Update Hierarchy' report cannot be re-created.  As you previously had a Control Center installation we believe your network size will be comparatively small and therefore this report not being available should not cause a problem.

The 'Alerts and events per location' report can be re-created using the Report Manager if required.  Again having upgraded from a Control Center, if your network has only one main 'location' you may not need this report.

If you need more information or guidance, then please contact technical support.

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