Generating or creating a profile fails with an error message in SafeGuard LAN Crypt Administration

  • Article ID: 117375
  • Updated: 09 Oct 2014

Issue

Generating or creating a profile fails with an error message displaying this:

[INSERT MESSAGE HERE]

This is seen on computers that have both SafeGuard LAN Crypt Administration 3.90 or 3.80 and SafeGuard LAN Crypt Client 3.71 or below installed.

Known to apply to the following Sophos product(s) and version(s)

SafeGuard LAN Crypt Administration 3.90.0
SafeGuard LAN Crypt Administration 3.80

Cause

This occurs if SGLC Administration is installed before the SGLC client. Under these circumstances the SafeGuard LAN Crypt service (lcservn) binary becomes available twice on the system, which then loads the incorrect version.

What To Do

  1. Open Add / Remove Programs.
  2. Select SGLC Administration, then click Repair.

Once the repair is completed everything should work again.

 

 
If you need more information or guidance, then please contact technical support.

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