Before the recovery key is sent to the defined key backup location the key is backed up locally. In the event the key fails to be sent to the share (perhaps due to an invalid path or the computer is off the network), the local backup location will need to be known.
Known to apply to the following Sophos product(s) and version(s)
Sophos Disk Encryption 5.61.0
SafeGuard Easy 6.0
SafeGuard Easy 5.60.1
SafeGuard Easy 5.60.0
SafeGuard Easy 5.50.8
SafeGuard Easy 5.50.1
SafeGuard Easy 126.96.36.199
What To Do
The recovery key is not generated until after the first restart, before the encryption process beings. Until then, the key is sent to the key backup location (as per screenshots).
There will be two files: an .xml and a .bkn file. Back up both of these files. The .xml is the recovery key backup and the .bkn is the MBR backup.
If the files are not present in the locations displayed below, it is possible they will be in the folder
- Windows XP/2003:
C:\Documents and Settings\All users\Application Data\Utimaco\Safeguard Enterprise\LocalCache\gdm\newbak\
C:\Program Data\Utimaco\SafeGuard Enterprise\LocalCache\gdm\newbak\
C:\Program Data\Utimaco\SafeGuard Enterprise\LocalCache\gdm\savedbak\