Changing the computer name on a computer with SGE installed

  • Article ID: 117264
  • Updated: 18 Dec 2014

Issue

This article describes the steps required to change the computer name of a computer that has SafeGuard Easy installed.

First seen in
SafeGuard Easy 5.60.0
SafeGuard Easy 5.60.1

Operating systems
All supported operating systems

What To Do

When renaming a computer with SafeGuard Easy installed, you must follow a specific order of steps to avoid side effects.

The detailed procedure is:

  • Log on at POA level and disable automatic pass through to Windows.
  • At Windows level, log on with an administrative account.
  • Change the computer name and restart afterwards.
  • Log on at POA level and disable automatic pass through to Windows
  • At Windows level, log on with an administrative account.
  • To delete the old hostname at POA level you have to delete the UMA
    (User-Machine-Assignment). Please contact Support for information on how to delete the UMA
  • The POA will be in autologon mode at the next reboot, and the first user that logs on to the machine will become owner.

Please note that the computer encryption key is not changed, so the key recovery file (computername.GUID.xml) will not use the new hostname. The name of the recovery file can be adjusted to the new name without a problem though.

 

Related KBA:

108805 SafeGuard Device Encryption: Recovering data from a volume-based encrypted SafeGuard Device Encryption Client

 
If you need more information or guidance, then please contact technical support.

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