Sophos SafeGuard Disk Encryption for Mac: Supports only one SafeGuard Enterprise Server in Client Configuration package

  • Article ID: 116999
  • Updated: 12 May 2014

Issue
In order to use the new feature of SafeGuard Disk Encryption for Mac 6.0 "Display of status data in the SafeGuard Management Center and Inventory reporting with SafeGuard Enterprise 6.0", you must ensure that only one SafeGuard Enterprise Server is listed within the 'Managed client packages' configuration.

First seen in

Sophos SafeGuard Disk Encryption for Mac 6.00.0

Fixed in
Sophos SafeGuard Disk Encryption for Mac 6.10

What To Do

When you create the SafeGuard Enterprise Client Configuration package (ZIP file), ensure that it lists only one SafeGuard Enterprise server:

  1. In the SafeGuard Enterprise Management Center, go to Tools | Configuration Package Tool | Managed client packages.
  2. Ensure that
    • there is an entry for the 'Primary Server'
    • the column 'Secondary Server' is set to 'not configured'

 
If you need more information or guidance, then please contact technical support.

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