After a successful installation of SafeGuard Device Encryption, the creation of the SafeGuard Kernel does not succeed which results in a missing Power-on Authentication (POA).
This issue has been observed on computers with Citrix Offline Plugin v6.0.2. and v6.5.
First seen in
SafeGuard Device Encryption 5.50.8
SafeGuard Device Encryption 6.00.1
Windows 7 x64
Due to missing exclusive access to the hard disk on startup, the SafeGuard Base Encryption setup process cannot initialize the kernel installation.
This is a known issue that has been fixed with the release of SafeGuard Enterprise 6.00.1.
What To Do
You have two options:
- Upgrade to SafeGuard Enterprise 6.00.1
- If you are unable to upgrade, a hotfix for older versions (SafeGuard 5.50.8, 5.60.1 and 6.0) can be provided by Sophos support.