Patch Event Viewer : Patch updates status is 'Not downloaded' or 'Out of date'

  • Article ID: 116495
  • Rating:
  • 3 customers rated this article 2.3 out of 6
  • Updated: 10 Nov 2014

Issue

When opening the Patch event viewer within the Sophos Enterprise Console, either of the below statuses are seen:

  • Not downloaded
  • Out of date

Cause

There are various reasons why these statuses can be displayed. This article will help you identify the reasons for this status and any actions that may be required.

First seen in

Enterprise Console 5.0.0

What To Do

Confirm that the below folder exists and is populated with files:

Windows 2003 - C:\Documents and Settings\All Users\Application Data\Sophos\Sophos Endpoint Management\5.0\Updates\Secure\SDFs\SophosPA\PSRVR 
Windows Vista and above - C:\ProgramData\Sophos\Sophos Endpoint Management\5.0\Updates\Secure\SDFs\SophosPA\PSRVR

If this folder does not exist or has not been populated, you may not be licensed for Patch Assessment with your current credentials.

Confirm that the PatchDataLoader.exe process is running

The PatchDataLoader.exe process performs the file download. In the Windows Task Manager, confirm that the PatchDataLoader.exe process is running. If not active, then run the Sophos Patch Feed scheduled task manually to start it

Windows 2003

  1. Open C:\Windows\Tasks
  2. Right-click the 'Sophos Patch Feed' scheduled task
  3. Select 'Run'

Windows Vista and above

  1. Open the Task Scheduler Library in Administrative Tools
  2. Right-click on the 'Sophos Patch Feed' scheduled task
  3. Select ‘Run’

Check again in Windows Task Manager, if the PatchDataLoader.exe process is not running then please contact Sophos support.

Check for recently downloaded files

To confirm that files are downloading successfully, check to see if the following directory becomes populated with folders containing files with PLS extension:

Console Version Location
SEC 5.0 Windows 2003 - C:\Documents and Settings\All Users\Application Data\Sophos\Patch\ThirdParty\Windows
Windows Vista and above - C:\ProgramData\Sophos\Patch\ThirdParty\Windows
SEC5.1 & SEC5.2 Windows 2003 - C:\Documents and Settings\All Users\Application Data\Sophos\Patch\PatchDataLoader\Download\Pls
Windows Vista and above - C:\ProgramData\Sophos\Patch\PatchDataLoader\Download\Pls

If files are downloading successfully then wait for the download to complete. This may take a significant time due to the number of files which need to be downloaded, up to around 3 hours depending on the download connection.

If files are not downloading successfully then please contact Sophos support

Check the PatchDataLoader log for errors

Check the PatchDataLoader.log to see if there are any connection or download errors. If there are errors which are repeated on every download then please contact Sophos support.

Please note, the patch identity download process uses the same proxy details as Sophos Update Manager. Patch identities are downloaded from the following three locations: You may need to edit your firewall rules to allow these URIs.


 
If you need more information or guidance, then please contact technical support.

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