LED blinking codes on RED (Remote Ethernet Device) 10, rev. 2 and rev. 3

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  • Updated: 05 Dec 2014

Known to apply to the following Sophos product(s) and version(s)

Astaro Security Gateway/Unified Threat Management - RED

RED Appliance rev.2 and rev.3

The RED 10 appliance rev.2 and rev.3  has ten status LEDs. There are no buttons, LCD display, or user interface to interact with. The ten LEDs may be used to determine the status and connectivity of the device. Status and error messages are relayed entirely through the pattern of LEDs lit solid, blinking, or unlit. This article explains the meaning of the various outputs of this limited interface. 

          

Note - The status LEDs for RED 10 rev.2 and rev.3 appliances have changed since RED 10 rev. 1. This article explains the meaning of the rev.2 and rev.3 LED outputs. For information about the LEDs for RED 10 rev. 1 please see LED blinking codes on RED (Remote Ethernet Device) 10, rev. 1.

LEDs

LED Description
Power The Power LED indicates whether or not power is connected to the device.
System The System LED should remain on and display green continuously after the device is booted, and there are no errors. When the Ethernet WAN connection fails and the UMTS failover becomes active, it will display red continuously. When an error occurs, it flashes red.
Router The Router LED displays green continuously once the DHCP/static address works, and the RED can reach the default gateway.
Internet The Internet LED displays green continuously once the device has established contact with the Internet.
Tunnel The tunnel LED displays green continuously once the device has established a connection with its parent UTM device, and is able to communicate through an encrypted tunnel.
LAN1 - LAN4 A LAN LED displays green continuously when an Ethernet link is established on that port. It blinks whenever data activity is detected.
WAN The WAN LED displays green continuously when an Ethernet link is established on that port. It blinks whenever data activity is detected.

When no error occurs, the lights are either on continuously (i.e. not flashing) or unlit, indicating the labelled status of the LED. The current state (phase) in which the RED actually is, is shown by a flashing green LED.

Error States

Power System Router Internet Tunnel Description
Device has no provisioning information (should never happen -> device is broken)
Connection to router not possible, DHCP setup failed
Static address settings may be incorrect, or DHCP server is configured incorrectly.
Gateway is reachable, but UMTS connection failed
No connection to ASG/UTM or provisioning service
UMTS - locked by the RED appliance
SIM requires PUK or PIN  is required, but no or wrong PIN given
Firmware update failed or no configuration available from provisioning service

Normal Booting States

Power System Router Internet Tunnel Description
Trying to establish a UMTS connection, system is booting
System booted
Setting up network (DHCP)
Connection to router successful
Trying ASG/UTM or provisioning server connect
Internet reachable
Setting up Tunnel via WAN
Reestablishing Tunnel via WAN
Tunnel up via WAN

Firmware Update

Power System Router Internet Tunnel Description
LEDs are flashing back and forth.
Firmware update in progress. DO NOT REBOOT DEVICE UNTIL COMPLETE. RED appliance will be permanently disabled if the firmware flashing is interrupted.

 

GMS/UMTS Failover States

Power System Router Internet Tunnel Description
Ethernet WAN connection has failed, attempting to use 3G/UMTS failover connection
GMS/UMTS failover active
Trying DHCP or static assignment
DHCP/static address work, can reach default gateway
UMTS connection establishing
UMTS connection successful
Setting up Tunnel via UMTS
Reestablishing Tunnel via UMTS
Tunnel up via UMTS

 

 



 
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