Sophos UTM: How to report undetected Viruses/Spam emails

  • Article ID: 115670
  • Updated: 13 Feb 2014

Sophos UTM: How to report undetected Viruses/Spam emails

Known to apply to the following Sophos product(s) and version(s)


Sophos UTM Software Appliance

Operating systems

V8, V9

What to do

  1. Export the email from your mail client as *eml or *msg.
  2. Zip the file and encrypt it with a passphrase.
  3. Open a support ticket and add the file with following information:

For viruses:

  • Single or Dual Scan activated?
  • Attached the Zip file and the related SMTP logfile

For spam:

  • Which mail server is in place?
  • Which email client is in place?
  • Attached the Zip file and the related SMTP logfile 

 
If you need more information or guidance, then please contact technical support.

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