SafeGuard Enterprise Task Scheduler: Scheduled Active Directory Synchronization is not working - Last Run Result shows 'Running'

  • Article ID: 114340
  • Updated: 04 Dec 2014

Issue

A scheduled task (i.e. Active Directory Synchronization) has been configured on the SafeGuard Enterprise Management Center to run on a specified date. The script is correctly executed on the specified date but never completes successfully, even after several hours, the 'Last Run Result' shows 'Running'.

Known to apply to the following Sophos product(s) and version(s)

SafeGuard Management Center / Local Policy Editor 5.60.1
SafeGuard Management Center / Local Policy Editor 5.60.0
SafeGuard Enterprise Server 5.60.1
SafeGuard Enterprise Server 5.60.0

Operating systems
Windows Server 2008 R2 x64

What To Do

The latest SafeGuard Enterprise 5.60.1 Patch - that is available in Knowledge Base Article 116701 - resolves the described issue when running scheduled tasks through the SafeGuard Task Scheduler.

Related article: SafeGuard Enterprise: How to configure the task scheduler for automatic AD synchronization

 
If you need more information or guidance, then please contact technical support.

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