Error: '0x0000004e Sophos Patch Agent cannot be installed on this operating system'

  • Article ID: 114203
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  • Updated: 09 Oct 2014

Issue

When protecting a computer from Sophos Enterprise Console you see the following error message:

Sophos Patch Agent cannot be installed on this operating system [0x0000004e]

Similarly, when running Setup.exe manually from the Central Installation Directory share you are unable to select the Sophos Patch Agent component.

First seen in

Sophos Endpoint Security and Control 10.0

Operating systems
Windows XP Home Edition
Windows Server 2008 (32-bit) Datacenter
Windows Server 2008 (32-bit) Datacenter R2
Windows Server 2008 (64-bit) Datacenter
Windows Server 2008 (64-bit) Datacenter R2
Windows Server 2008 (64-bit) Small Business
Windows Server 2008 (64-bit) Small Business R2.
Windows Server 2012 (64-bit) Datacenter

Cause

Installation of the Sophos Patch Agent cannot continue because Patch Assessment is not supported on these Operating Systems.

What To Do

You need to assess this computer's patch level manually. For details on the supported Operating Systems for the Sophos Patch Agent, see knowledge base article Supported Platforms for Sophos products.

 

 
If you need more information or guidance, then please contact technical support.

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