Error 80070569 Could not start installation program on the computer. Logon failure: The user has not been granted the requested logon type at this computer.

  • Article ID: 113963
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  • Updated: 09 Oct 2013

When attempting to deploy Sophos and failure occurs with the following message:

Error 80070569 Could not start installation program on the computer. Logon failure: The user has not been granted the requested logon type at this computer.

Known to apply to the following Sophos product(s) and version(s)


Sophos Control Center
Enterprise Console

Cause

The machine does not have the requested logon permission so the install will not be able to continue.

What to do

  1. Make sure the prerequisites have been made following this article: Pre-reqs for Sophos installs
  2. Amend Local Security Settings on the workstation getting the error:
    Click Start | Control Panel | Administrative Tools | Local Security Policy | Local Policies | User Rights Assignment | Log on as Batch Job | Right click  select properties | Add the Domain Administrators group.
  3. Re-protect the endpoint from Sophos Console.

 
If you need more information or guidance, then please contact technical support.

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