Sophos Anti-Virus for Linux: Permission denied error when starting the Web GUI on Ubuntu 2.6.39 kernels

  • Article ID: 113949
  • Updated: 08 Feb 2013


On Ubuntu 2.6.39 kernels it is not possible to connect to the administration GUI website.

The following error is seen in /opt/sophos-av/log/.savwebd.log:

SAVWEBD-FAILED Permission Denied


Known to apply to the following Sophos product(s) and version(s)

Sophos Anti-Virus for Linux

Operating system

Ubuntu kernel 2.6.39


Sophos Anti-Virus for Linux version 7.x requires access to the file.  On some Ubuntu kernels the file is not world-readable, preventing the sophosav user from accessing it.

What to do


  • Locate the file for your kernel, usually located in /boot/<kernel>
  • Check the current permissions: ls -l /boot/<kernel>
  • If the file is not world-readable, add this permission:  chmod o+r  /boot/<kernel>
  • Restart the Web GUI service: /etc/init.d/sav-web start

If you need more information or guidance, then please contact technical support.

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