Sophos Anti-Virus returns error e03d0037

  • Article ID: 113795
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  • Updated: 04 Sep 2014

Sophos Anti-Virus error e03d0037 displayed in the System Event log and SAV log.

This error indicates that Sophos Anti-Virus has detected malware in a file, but is unable to open the file in order to perform the usual actions of cleanup, remove or delete.

One of the reasons for this might be that the file has already been deleted.

Known to apply to the following Sophos product(s) and version(s)

Sophos Endpoint Security and Control
Sophos Anti-Virus for Windows 2000+
Sophos Anti-Virus for Windows 2000+

Operating systems
Supported operating systems

What To Do

The threat has not been removed from your computer, so do one of the following:

  • Run an on-demand scan or a right-click scan on the folder containing the infected file, with the options set to clean up or delete.
  • Manually delete the file.

If you need more information or guidance, then please contact technical support.

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